All Sales Are Final

Due to the nature of our professional skincare products and our commitment to customer safety, all sales are final.

Unless specifically stated within this policy, we do not accept returns, exchanges, or refund requests for:

• Change of mind
• Unwanted items
• Incorrect product selection by the customer
• Opened products
• Unopened products
• Professional microneedling serums
• Creams, gels, masks, and other consumable skincare products
• Microneedling kits and treatment kits

Once a product leaves our fulfillment facility, we cannot verify how it has been stored, handled, maintained, or exposed. To protect the safety of all customers and preserve product integrity, returned products cannot be restocked or resold.

Incorrect Orders

If you believe you received an incorrect item, please contact us within 5 days of delivery.

Please include:

• Your order number
• Clear photographs of the item or items received
• A brief description of the issue

Following our review, Lush n Lavish Skincare may, at its sole discretion, provide a replacement product, store credit, or another appropriate resolution.

Transit Damage

If you believe your shipment was damaged during transit, please contact us within 5 days of delivery.

Please include:

• Your order number
• Clear photographs of the shipping carton
• Clear photographs of the shipping label
• Clear photographs of the packaging materials
• Clear photographs of the product or products received

All transit damage claims are subject to review. Lush n Lavish Skincare reserves the right to determine whether the damage is consistent with carrier transit damage and to determine the appropriate resolution.

Refused or Unclaimed Shipments

Customers are responsible for monitoring shipment tracking information and retrieving packages from any designated pickup location, carrier facility, access point, parcel locker, or pickup location within the timeframe specified by the carrier.

Orders requiring a signature must be accepted by someone available at the delivery address during the carrier's delivery attempts.

If a refused, unclaimed, or undeliverable shipment is transferred to a carrier overgoods facility, abandoned, redirected, destroyed, disposed of, or otherwise handled by the carrier or fulfillment network, no refund, credit, replacement, or exchange will be issued.

Unauthorized Returns

All returns require prior written authorization and a valid Return Merchandise Authorization (RMA) number.

Orders are fulfilled through a third-party fulfillment network that does not accept unauthorized customer returns.

Packages returned without an approved RMA may be refused, abandoned, redirected, or otherwise handled in accordance with the carrier's procedures.

Unauthorized returns may not be recoverable once refused or processed by the fulfillment network.

No refunds, credits, replacements, or exchanges will be issued for products returned without an authorized RMA number.

Contact Us

If you have questions regarding an incorrect order or shipment concern, please contact our customer support team.