Refund policy

We want you to feel confident ordering from Lush n Lavish. If something arrives damaged, incorrect, defective, or incomplete, contact us within seven days of delivery and we will work with you to make it right.

Returns and Exchanges

Because we sell skincare, treatment serums, microneedling products, and other hygiene-sensitive items, we cannot accept returns or exchanges after an order has shipped.

This includes both opened and unopened products. Once an order leaves our fulfillment facility, we cannot verify how the products were stored, handled, or exposed. Returned skincare and treatment products cannot be placed back into sellable inventory.

We cannot accept returns or exchanges for:

• Change of mind
• Ordering the wrong product, quantity, size, or variation
• No longer wanting or needing the product
• Opened, used, or partially used products
• Unopened skincare or hygiene-sensitive products
• Differences in personal preference, texture, or consistency
• Individual cosmetic results or skin sensitivity when the product is not defective

Exceptions apply when an order arrives incorrect, damaged, defective, or incomplete, as explained below.

Canceling or Changing an Order

If you need to cancel or change an order, contact us as soon as possible. We will gladly help if the order has not entered fulfillment.

Once an order has entered fulfillment, received a shipping label, or been transferred to a carrier, we may no longer be able to cancel it or change its contents or delivery address.

Incorrect, Damaged, Defective, or Missing Items

If we sent the wrong item, an item is missing, or a product arrives damaged or defective, contact us within 7 calendar days of delivery.

Please include:

• Your order number
• A description of what happened
• Clear photographs of the affected item
• Photographs of the shipping box and packaging
• A photograph of the shipping label
• The product lot or batch information, when applicable

Please keep the product, shipping box, and packaging materials until we complete our review. The carrier may require them when investigating transit damage.

Depending on the issue and product availability, we may provide:

• A replacement
• A refund to the original payment method
• Store credit

Shipping Damage

If your shipment appears to have been damaged in transit, contact the courier with your evidence.

Lost or Delayed Packages

Tracking has stopped updating

Contact us if tracking has not updated or your package has not arrived by the expected delivery date. We will review the shipment and help open a carrier investigation when appropriate.

If the carrier confirms that the shipment was lost, we will work with you on an appropriate replacement or refund.

Tracking says delivered, but the package is missing

Carriers occasionally mark a package delivered shortly before its final placement. Please allow up to 48 hours and check:

• All entrances and secure delivery areas
• Mailrooms, parcel lockers, and carrier pickup locations
• Household members, neighbors, or building management
• The shipping address shown on your order confirmation

If the package is still missing, you will need to contact the carrier so they may open an investigation and make a claim on your behalf.

Shipping Address Problems

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately. We will try to correct it before fulfillment, but address changes cannot be guaranteed once the order has entered fulfillment or been transferred to the carrier.

Additional shipping charges, address-correction fees, return fees, or reshipment costs caused by an incorrect customer-provided address is the customer's responsibility.

Refused, Unclaimed, or Returned Packages

Refusing a shipment, missing delivery attempts, or failing to collect a package does not create an automatic right to a refund.

If a package is returned to the shipping fulfilment team without a Return Number, the package will become unrecoverable and unrefundable.

Please Contact Us Before Sending Anything Back

Do not mail products back without first contacting us and receiving written return instructions.

Our fulfillment provider is unable to accept or identify packages that are returned without authorization. Sending a product back without approval will not provide a refund, replacement, exchange, or store credit.

Product Reactions and Individual Results

Skincare results can vary based on individual skin, sensitivities, application, technique, and treatment conditions. We cannot guarantee a particular cosmetic result.

Stop using a product if irritation or an unexpected reaction occurs. Seek appropriate medical care for any serious or persistent reaction.

Refund Processing

Approved refunds are issued to the original payment method. Once issued, they may take approximately 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

Original and expedited shipping charges are generally nonrefundable unless the refund results from our error, an order we could not ship, or another circumstance requiring their return.

Contact Us

Questions about your order? We are here to help.